Terms & Conditions

The terms and conditions (the Providers of the services) and you (all persons traveling with us, named on a booking). Confirmation of travel with Genau Guides Limited implies that you have read, fully understood, and agreed to the terms and conditions as described below.


1.1 All services are subject to availability and are not guaranteed until confirmed.

1.2 A deposit of 30% of the total value for each quotation referred to on the booking form is required at the time of booking. If a higher deposit is required for any particular tour, this will be indicated before confirmation.

1.3 The remaining balance must be paid 30 days before the start of the tour unless otherwise indicated of which a certain percentage can be paid upon the start of the tour. Should this payment not be received without notice, Genau Guides Limited holds the right to treat the booking as canceled, whereby normal cancellation conditions apply.

1.4 If the booking is made within 30 days of the tour start date, full payment is required at the time of booking. The contract between us is made when we issue your confirmation invoice.

1.5 At the time of booking, we require full details for all passengers (names, ages, and must be as they appear in passports).

  1. PRICES.

2.1 All prices are quoted and paid in US Dollars or Euros unless otherwise stated.

2.2 Prices quoted by Genau Guides Limited are subject to change without notice and are not guaranteed until the time of confirmation.

2.3 Prices quoted on the itinerary and per person, include the following unless stated otherwise.

  • Overnight accommodation as specified, national park and game reserve entrance fees.
  • Transportation, domestic air transportation where indicated, drivers and guides fees (not tips),
  •  Three meals per day as specified, unlimited mineral water during Safari (not at the lodges/camps), coffee/tea in a day during the safari, and unlimited game drives.

2.4 Prices quoted do not include the following:

Personal expenses, personal insurance, laundry, Meals other than as stated, drinks, passport and visa fees, tips and gratuities, and international flights.

2.5 Meals are provided three times per day; breakfast, lunch, and dinner, often including a packed Lunch or picnic for one of these.

2.6 Accommodation varies depending on location and price plan. Camping, Tented camps, Bandas, and Guest houses, but bear in mind Tented accommodations and hotels are regarded as suitable accommodations.

2.7 Genau Guides Limited reserves the right to substitute accommodation for those indicated in the Itineraries.


3.1 All information and descriptions (including those regarding accommodation and activities) are based on the latest information available and are given in good faith.

3.2 Transport provided will vary according to the itinerary and the number of clients. We attempt to ensure that the vehicles used are well maintained in an efficient way of roadworthy condition. We have contact information for rescue vehicles in all the national parks, so as to make sure our clients do not waste too much time in case of any breakdown. However, we accept no liability for breakdowns like punctures, road conditions, etc., and the delays or changes that these may cause.

3.3 We reserve the right to use the services of sub-contractors when necessary.

3.4 We do not guarantee that you will see all wild animals precisely because they are wild. However, our guides will always do their very best to make sure that our client’s expectations are met to their satisfaction.


4.1 If you are unhappy with any service or facility provided, you must immediately inform our representative (guide, tour leader, or driver provided by our company) and allow them to attempt to resolve the issue as soon as possible.

4.2 If a representative has been informed and the complaint is not resolved to your satisfaction, a formal complaint can be made to Genau Guides Limited in writing. This must be done within 28 Days of completion of the tour. We accept no liability for complaints not notified in accordance with these.


5.1 Cancellation by you:

5.1.1 If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is Effective from the day we are notified, provided that written confirmation is received by us Within 24 hours of the original notification.

5.1.2 Cancellation charges are based on the tour price and applied at the following rates:

  • Cancellation received more than 30 days prior to the tour start date, loss of 10% of the deposit used as the reservation costs.
  • Cancellation received less than 30 days prior to the tour start date, a loss of 50% of the total cost.
  • Cancellation received less than 15 days prior to the tour start date, a loss of 50% of the total cost.

5.1.3 Refunds will not be given for unused services, late arrival, or absence of clients.

5.1.4 We accept no liability for any loss or damage arising from cancellations.

5.2 Cancellation by GENAU GUIDES LIMITED;

5.2.1 We reserve the right to cancel your holiday and charge cancellation fees (as defined above) Should you fail to pay the balance when due.

5.2.2 Genau Guides Limited reserves the right to cancel your tour up to 60 days before the start date. After this, we will not cancel your tour unless it is for a reason outside our control. In such circumstances, we will offer you the choice of an alternative holiday if available, or a full refund.

If We have to cancel your holiday, we will offer you:

  1. a) Arrangements of a similar nature, standard, and price, if available.
  2. b) Arrangements of a lower standard, whereby the difference in price will be refunded.
  3. c) More expensive arrangements, whereby the difference in price will be paid by you.
  4. d) A full refund.

5.2.3 Genau Guides Limited, accepts no liability for any loss or damage arising from cancellations.


6.1 Alterations by you

6.1 Should you wish to make alterations to a confirmed booking, we will do our best to make The alterations, although it may not always be possible at the last minute.

6.2 Alterations by GENAU GUIDES LIMITED.

6.2.1 Genau Guides Limited reserves the right to alter confirmed bookings. Whilst this is not common, only when is necessary. We will try our best to make sure that the alterations are of a higher standard of service. Due to the nature of the holiday, arrangements and itineraries need to be flexible and we will attempt to inform you as soon as possible of any changes.

6.2.2 In the case of significant alterations, you will be informed as soon as possible and be provided with the following arrangements.

  1. a) Arrangements of a similar nature, standard, and price, if available.
  2. b) Arrangements of a lower standard, whereby the difference in price will be refunded.
  3. c) More expensive arrangements, whereby the difference in price will be paid by you.
  4. d) Cancellation with a full refund.


6.3. Genau Guides Limited has good relations with suppliers but has no direct control over its suppliers. Where the supplier makes significant alterations, we will attempt to inform you as soon as possible but accept no liability for such changes. In this case, the above terms and conditions (6.2.2) will be applicable.

6.4 Alterations due to circumstances beyond our control

6.4.1 In the event of unforeseeable circumstances outside of our control such as road closures, Bad weather, problems with national parks or hotels and security considerations, strikes, Sickness, war, quarantine, force majeure, political unrest, natural disasters, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, it may also be necessary to alter itineraries and services. In the event of any of the above, you will be responsible for any additional costs incurred although some costs may be recoverable from your insurance policy, depending on the terms. However, our company will try their level best to find the best and least expensive solution. We accept no liability for costs or damages resulting from such circumstances.


7.1 Genau Guides Limited accepts no responsibility for any illness, injury, death, loss, or damage of any nature to persons or property arising directly or indirectly from any aspect of your tour.

7.2 We do our best to ensure that all tours, activities, and services are properly arranged and conducted as advertised. However, while we only deal with suppliers (e.g. hotels, lodges, flights, etc.) that have a good reputation, we do not have direct control over services provided by them and therefore Genau Guides Limited cannot be held responsible for errors of such suppliers.

7.3 While we do our best to maintain the highest level of safety, travel, and adventure have inherent risks associated with them and clients participate at their own risk.

7.4 Genau Guides Limited accepts no liability for unforeseen circumstances beyond our control, including flight delays/cancellations, detention, annoyance, force majeure, war or threat of war, riots, civil disturbances, terrorist acts, border closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport (however, in case of a mechanical problem, we will provide our clients with rescue vehicle as soon as possible).

7.5 It is the responsibility of the client to ensure that he/she and his/her dependents all have the
appropriate passports, visas, travel permits, health certificates, and other required documentation.


8.1 You are responsible for all requirements concerning medical vaccinations and certificates, precautions against malaria, visas, international currency, and passports, Genau Guides Limited accepts no liability if such requirements have not been correctly arranged by you.

8.2 It is also your responsibility to report on time for all transport arrangements and to ensure that you have all travel tickets & documents. We cannot be held responsible for any additional costs if you fail to do so and in the case of passengers granted no entry by any immigration or other authority, all repatriation costs are to be done by the passenger.


9.1 The authority of the guide or driver will be final at all times – this is for your own safety and the well-being of your fellow travelers.

9.2 You must always comply with local laws and regulations.

9.3 We reserve the right to refuse any person’s participating in the tour, or refuse their continuation in the tour and neither Genau Guides Limited nor the supplier will be liable for resulting expenses and no refunds will be given. This very rare incident is only likely to happen when behavior is deemed likely to cause danger, inconvenience, or hazard to the tour or any third party.

For more information don’t hesitate to reach us via info@genauguides.com

Genau Guides Limited, is a Tanzanian private-owned Tour Operator, based in Arusha Tanzania. Our goal is to give people an experience of a life-time through adventure. We want to provide all our clients with a made-to-measure experience that you will never forget. Our team is responsive and thorough, we will help you to design your safari perfectly including Tanzania Safari and Zanzibar Beach Holiday. Our team knows that every traveler that decides to go safari with us, has great expectations, and it’s our desire to make all your dreams come true.

Ramadhan who was born and raised in Arusha is the founder and Co-owner of Genau Guides Limited. As soon as he completed his secondary education, he dedicated his life in pursuits of wildlife. For more than 11 years he has extensively explored the wilderness areas across East Africa guiding in wildlife safaris and natural history tours.
For more than a decade after leading these exceptional expeditions, Ramadhan and his close friend joined forces and rose an idea in 2018 to initiate their own private tour company in Arusha Tanzania.
When he is not on safari he enjoys having time with his family of two children.

Meet Isack who was born at Marangu village under the foothills of Mt. Kilimanjaro. In his early age he moved to Arusha where he completed his high school education.

In 2017 he graduated his bachelor degree in policy management at Open University of Tanzania. As he was exploring new opportunities he began to widen his knowledge about wildlife, and in 2018 he underwent a guiding course in Arusha college. He is so passionate about adventures, and he now enjoys working as a Tour consultant at Genau Guides Limited.

• Excellent customer service: We closely listen to what our clients want and do our best to fulfill their need and wishes. It’s our aim to respond to all emails within 24 hours, and normally it can be quicker than this.
• Adventures for everyone: Our packages are customized to suit every type of traveler, whether you want to go solo or on a group adventure. Where and however, you want to go in Tanzania, Genau Guides will take you. We operate all over Tanzania’s touristic circuits i.e. (Northern, Southern, Eastern, and Western circuits).
• Tailor your own dream trip: We offer a wide range of itineraries and destinations, but if you can’t find your perfect trip don’t stress! We can customize your trip to fit your budget and time frame, from the simplest of routes to the most unique and specialized itineraries.
• Support at every step: Your happiness is our priority,Genau Guides allows easy travel with an expert and dedicated customer service team. We give you the confidence to push your limits and go where you have never been before.
• Our guides: Knowing that guides play a key role to make all your safari expectations come true, we Genau Guides have built a dedicated and experienced team of guides that are highly skilled with great passion of what they do, ready to share everything Tanzania has to offer, and to say the least we are so proud of them.

To give our guests a comprehensive insider look at the places they have dreamed of exploring.

Services Offerd By Genau Guides





Relax, we will make you enjoy every moment.

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