Welcome to Genau Guides Limited. By booking a safari or tour experience with us, you agree to the following terms and conditions. Please read them carefully, as they outline your rights and obligations as well as those of Genau Guides Limited.

1. Company Information

Genau Guides Limited is a privately-owned tour operator based in Arusha, Tanzania. We specialize in tailor-made safari experiences across Tanzania, including trips to national parks and Zanzibar beach holidays.

2. Booking & Payment Policy

a. Deposit

A non-refundable deposit of 30% of the total tour cost is required to confirm your booking. This allows us to secure accommodations, park permits, and other arrangements in advance.

b. Final Payment

The remaining 70% balance must be paid at least 30 days before the start of your tour. Late payment may result in cancellation or forfeiture of the reservation.

c. Payment Methods

We accept payments via:

• Bank Transfer (international or local)

• Credit/Debit Cards (subject to processing fees)

• Mobile Money (for clients in East Africa)

3. Cancellation Policy

a. Cancellation by the Client

If you cancel your booking, charges will apply as follows:

• More than 60 days before departure: Loss of deposit only

• 59 to 30 days before departure: 50% of the tour cost refunded

• Less than 30 days before departure: No refund available

This policy reflects the costs we incur on your behalf which are often non-refundable from our suppliers.

b. Cancellation by Genau Guides

We reserve the right to cancel a tour in case of force majeure (e.g. natural disaster, political instability). In such cases, you will receive a full refund or alternative options will be provided.

4. Amendments by the Client

If you wish to make changes to your itinerary after booking, we will try to accommodate you. However, any additional costs incurred due to amendments will be charged to the client.

5. Travel Insurance

Comprehensive travel insurance is mandatory. It must cover:

• Medical emergencies

• Trip cancellation or interruption

• Lost or stolen luggage

• Personal liability

Clients must provide proof of insurance prior to departure.

6. Health & Vaccinations

It is your responsibility to ensure you are in good health and have the necessary vaccinations for travel to Tanzania. Common vaccines include Yellow Fever, Hepatitis A & B, and Typhoid. Malaria prophylaxis is also recommended.

7. Visa and Passport Requirements

You must hold a valid passport (at least 6 months beyond travel date) and obtain a Tanzanian visa. Genau Guides will provide necessary documentation to support your visa application but cannot guarantee visa issuance.

8. Wildlife & Safety

While we aim to give you the best wildlife experience, sightings can never be guaranteed as animals are in their natural habitat. Always follow the safety instructions of your guide to avoid dangerous encounters.

9. Accommodations & Transportation

Accommodations listed in your itinerary are subject to availability. If a substitution is necessary, it will be of similar or higher standard. All safari vehicles are well-maintained and operated by trained, licensed guides.

10. Liability Disclaimer

Genau Guides Limited shall not be held responsible for:

• Delays, cancellations, or missed connections due to airline or transport provider issues

• Injury, illness, loss, or theft not caused by our negligence

• Circumstances beyond our control (natural disasters, political unrest, epidemics, etc.)

Clients participate in tours at their own risk.

11. Complaints & Disputes

In the event of a problem, please notify your guide or company representative immediately so we can try to resolve it. Unresolved issues should be submitted in writing within 14 days after the tour ends.

12. Use of Images

By participating in our tours, you consent to the use of photographs or videos taken during your trip for promotional purposes, unless you opt out in writing before your tour begins.

13. Governing Law

These terms are governed by the laws of the United Republic of Tanzania. Any legal disputes shall be handled exclusively in Tanzanian courts.

By confirming your booking with Genau Guides Limited, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.