Price:
All prices are based on prevailing at the time of publication of the price list. This can change without notice. However, once a holiday has been paid for we will guarantee the price unless it is subsequently affected by Government action or other influence beyond the control of Genau Guides clients will be informed as quickly as possible in case of this eventuality.

Reservations during Corona Pandemic time:
Due to the Corona outbreak, we have lowered that to a 30% deposit for (budget camping safari & mount climbing) and 50% if you are going to book (luxury/tented/lodge safari), and full payment is to be paid in 14 days in advance. We also offer a free-of-charge postponement of your trip up to 1 year after the original travel dates with no extra charges. Notwithstanding any prior confirmation arrangements, the right is reserved not to execute a tour if the payments have not been received in accordance with the foregoing. 

Whilst Quarantine has been lifted in Tanzania, the government requires all arriving passengers to have COVID-19 negative certificates. The temperature will also be checked on arrival. We strongly recommend you bring with you a mask, gloves, and Sanitizers with at least 70% alcohol content.

Cancellations:
In the event of cancellations, a notice of which should be given in writing, the deposit may be refunded minus the charges for reservations that have been processed, a cancellation fee posed by the hotels/campsites/lodges/Special Camp fees and transporters, and any other relevant expenses. If cancellation is received within 25/30 days of the commencement of the tour, a cancellation fee of 75% of the total land arrangements will be charged, and a charge of 100% if cancellation is made within 7/10 days of commencement. We recommend that you purchase full trip cancellation insurance.

Rates:
Rates include all the expenses in connection with the vehicle and driver/guide for the itinerary as set out, hotel accommodation with full board table hotel meals while on safaris (arrangements are on a full board basis while on safari unless otherwise stated), all government hotel taxes, hotel services charges, and game drives as applicable to the itinerary and all the entry fee except where these are specifically quoted separately in the price list are included. Not included are any departure taxes, visas, gratuities (other than service charges), beverages, laundry, and other personal expenses. All rates are based on standard rooms or tents unless specified. Triples and singles are not guaranteed. Special room types carry extra supplements.

Accommodation:
Wherever possible, we book rooms with private baths throughout on basis of two people sharing the room. Single rooms or rooms with private baths cannot be guaranteed.

Transportation:
A Safari four-wheel drive vehicle will be provided according to the route and the number of participants. The right is reserved to employ the service of a subcontractor. English/French/Spanish/Germany/Italian speaking drivers/guides are provided.

Alteration to Tours:
The right is reserved to change any route or arrangement should the conditions necessitate, as is the right to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time in which an equitable amount will be refunded.

Rerouting Safari:
Genau Guides very seldom will reroute Safaris. This is due to room availability and Special Campsite availability. When this happens clients will be informed as far in advance as possible. Genau Guides and its agents act only as the agents of the passenger in all matters relating to accommodation, meals, tours, and transportation of any type, and shall not be held responsible for inconvenience or commission of service, injury, delay, loss, or damage from any cause in any manner, however, including weather, machinery breakdown, labor disputes, civil disturbances, and government orders. Genau Guides (T) Ltd is insured against legal liabilities arising from injuries that may be incurred by the passenger in its own vehicles, subject only to the jurisdiction of the courts of Tanzania, Kenya, Uganda, and Ethiopia.

Danger:
From wild animals is minimal on safari as most creatures avoid direct contact with humans unless threatened. Respect the advice of your guide who is experienced with the environment and has your best interest and safety at heart. Believe it or not, the most dangerous animal you are likely to encounter in Tanzania is the mosquito!

Cuisine:
There is a variety of food. You’ll find international cuisine in hotels, restaurants, and lodges. On the coast, fish, and lobsters with a local dish such as Biryanis and meat or fish curries. Specialties: Spices tea or coffee and “Halua”, a sweet dessert with almonds. Drink only boiled or bottled water.

Genau Guides: We recommend that you have fully comprehensive personal insurance for any and every eventuality!!